Returns & Refunds Policy

You have up to 7 days upon receiving your order to apply for a refund for undamaged item.

You may request a refund for undamaged items within 7 days of receiving your order. Items must be returned unused, in their original packaging, and at your own cost. We recommend using a tracked service, as goods remain your responsibility until received. Once inspected, we’ll confirm by email whether your refund is approved. Approved refunds are issued to the original payment method. Commissioned artwork is non refundable.

You have 48hrs upon receiving your order to apply for a refund for a damaged/faulty item.

If your order arrives damaged or faulty, please contact us within 48 hours with photographic evidence. We’ll either resend the item or issue a full refund, depending on availability. Commissioned work damaged on arrival may be eligible for a 50% refund, as the initial deposit is non refundable.

Issues With Deliveries

We aim to meet all delivery timeframes, but delays may occur due to unforeseen circumstances. If your order hasn’t arrived, please contact us promptly. All orders are tracked, and we’ll investigate the status. If you’ve requested delivery to a “safe place,” this is at your own risk and no refund will be issued if the item goes missing.

If your order is lost due to courier error, we’ll either resend the item (if available) or issue a full refund. Refunds are processed to the original payment method.

Contact

For help with returns or refunds, contact annebardsleyart@gmail.com.