Returns & Refunds Policy

You have up to 7 days upon receiving your order to apply for a refund for undamaged item.

To be eligible for a refund your order must be returned in the same unused condition and in it’s original packaging. The customer is responsible for returning the unwanted item to us at their own cost (we advise using a trackable postage service). All goods being returned to us remain the customers responsibility until we receive them. Once your item is received and inspected we will send you an email to inform you that we’ve received your returned item. We will also notify you of the approval or rejection of your refund. All successful refunds will be applied to the same method of payment. Please note that commissioned artwork isn’t eligible for a refund.

You have 48hrs upon receiving your order to apply for a refund for a damaged/faulty item.

Unfortunately sometimes orders can get damaged during delivery, if yours does then please contact us with photographic evidence within 48hrs of delivery. We will either issue you a full refund or resend the same item depending on availability. Please note that any commissioned work found to be damaged on arrival will be eligible for 50% refund (as the initial 50% is a non refundable deposit for work).

Issues With Deliveries

We will do everything to maintain the delivery standards set out above, however sometimes due to unforeseen circumstances delays may occur. If a postage strike is scheduled then we’ll update our website with this information to give you as much notice as possible to account for delays. In the event that your order doesn’t arrive then please contact us as soon as possible to investigate it. All orders are sent out tracked and we will check the status of the delivery straight away to establish if it is lost, delayed or at a sorting office and ready for collection. Any request for the goods to be left in a particular place on delivery is at the customer’s own risk and in the case where an order is not subsequently delivered no refund will be given. If your order is lost due to the fault of the delivery service then we will either issue you a full refund or resend the same item (if available), refunds will be applied to the same method of payment.

Need help?

Contact us at annebardsleyart@gmail.com for questions related to returns and refunds.